Refunds & disputes
Handle requests, set clear policies, and keep fans confident.
Requests
| Customer | Item | Purchased | Requested | Amount | Reason | Access used | Status |
|---|
Refund policies
Shown to fans before purchase.
Events
Full refund up to 24h before start.
Digital products
Refund within 7 days if unopened.
Memberships
Cancel any time; no partial-month refunds.
Physical products
30-day return, buyer pays return shipping.
Experiences
Full refund up to 48h before start.
Courses
Refund within 14 days if <25% complete.